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The Patient Experience Library
Document title:
Public satisfaction with the NHS and social care in 2024 (BSA)
Source:
The King's Fund - Nuffield Trust
Date:
2nd April 2025
Details:
Just 1 in 5 people (21%) in 2024 said they were satisfied with the way the NHS runs. 6 in 10 people (59%) said they were 'very' or 'quite' dissatisfied with the NHS in 2024, a sharp rise from 52% in 2023. This is the highest level of dissatisfaction with the health service since the British Social Attitudes (BSA) survey began in 1983. The British Social Attitudes survey offers a unique look at how the British public are feeling about their health service. Carried out every year since 1983 by the National Centre for Social Research, it provides a barometer for understanding not only how people feel the NHS runs nowadays, but also what is driving their satisfaction (or, rather more accurately in recent years, dissatisfaction); how they rate individual services; and what they make of social care. The King's Fund and the Nuffield Trust jointly sponsor questions each year to measure and track public views about health and care. The 2024 survey was carried out in September and October 2024. It documents the lowest levels of satisfaction with the NHS on record, provides context to a health service facing profound challenges and offers a clear baseline from which we can understand how the public are feeling at the start of a new government.
The King's Fund - Nuffield Trust
2nd April 2025
Just 1 in 5 people (21%) in 2024 said they were satisfied with the way the NHS runs. 6 in 10 people (59%) said they were 'very' or 'quite' dissatisfied with the NHS in 2024, a sharp rise from 52%... [more]
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The Patient Experience Library
Document title:
You Said, We Did
Source:
Healthwatch East Sussex
Date:
March 2025
Details:
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the changes you have helped us to deliver during March 2025.
Healthwatch East Sussex
March 2025
Healthwatch uses your feedback with health and care decision - makers to seek a positive difference, and this document sets out the changes you have helped us to deliver during March 2025
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The Patient Experience Library
Document title:
Help to Live at Home - Feedback from home care staff and service users
Source:
Healthwatch South Tyneside
Date:
March 2025
Details:
Help to Live at Home is one of the four key priorities in Healthwatch South Tyneside's 2024/26 Operational Plan. Since 2020 homecare provision has changed in South Tyneside, following the introduction of four zones within the local authority area. We want to understand how the newly established zonal system meets the needs of our communities by approaching those who need care in the community, to assess the alignment or gaps between the perception of the service providers and the experiences of those who need to use the services.
Healthwatch South Tyneside
March 2025
Help to Live at Home is one of the four key priorities in Healthwatch South Tyneside's 2024/26 Operational Plan. Since 2020 homecare provision has changed in South Tyneside, following the introduction of four zones within the local authority area. We... [more]
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Healthwatch Peterborough - Healthwatch Cambridgeshire
2025
Healthwatch Peterborough - Healthwatch Cambridgeshire, Strategy 2025 - 2030, 2025
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The Patient Experience Library
BMJ
11th March 2025
Sue Acton describes the harms she experienced from gambling, and how she was able to get hel
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The Patient Experience Library
Document title:
What Your Patient is Thinking - Hear my concerns and I will take your recommendations seriously
Source:
BMJ
Date:
5th March 2025
Details:
Sara Riggare highlights the importance of trust and dialogue when making treatment decisions
BMJ
5th March 2025
Sara Riggare highlights the importance of trust and dialogue when making treatment decisions
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The Patient Experience Library
Document title:
Case story, The role of pre-hospital care in maternity cases
Source:
NHS Resolution
Date:
undated
Details:
In Advise, resolve and learn Our strategy to 2025, our second strategic priority is to share data and insights as a catalyst for improvement and our third is to collaborate to improve maternity outcomes. Aligned with these aims we have gathered together learning from our Early Notification Scheme and produced a number of case stories to help support learning from harm identified through claims.
NHS Resolution
undated
In Advise, resolve and learn Our strategy to 2025, our second strategic priority is to share data and insights as a catalyst for improvement and our third is to collaborate to improve maternity outcomes. Aligned with these aims we have... [more]
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The Patient Experience Library
Document title:
Maternity Action Cost of Living on Maternity Leave Survey 2025
Source:
Maternity Action
Date:
March 2025
Details:
These are the interim findings of Maternity Action's fourth annual survey of how expectant and new mothers cope financially on maternity leave.
Maternity Action
March 2025
These are the interim findings of Maternity Action's fourth annual survey of how expectant and new mothers cope financially on maternity leave
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The Patient Experience Library
Document title:
A step towards change, members' perspectives on government policies on children and young people's mental health
Source:
Children & Young People's Mental Health Coalition
Date:
March 2025
Details:
The establishment of a new government brought a renewed commitment to babies, children and young people's mental health. The new government has made a series of commitments in relation to children and young people's mental health, and has pledged to raise the healthiest generation of children and achieve parity of esteem between physical and mental health. Members of the Coalition were surveyed in order to understand the impact of these new policies on the children and young people's mental health landscape.
Children & Young People's Mental Health Coalition
March 2025
The establishment of a new government brought a renewed commitment to babies, children and young people's mental health. The new government has made a series of commitments in relation to children and young people's mental health, and has pledged to... [more]
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Department of Health and Social Care
27th March 2025
Under the National Health Service Act 2006, there is a legal requirement for the Secretary of State for Health and Social Care to publish an annual report on the performance of the health and care service in England. This report... [more]
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