Patient Experience Library

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Enter and View Report - The Old Rectory, Rectory Lane, Capenhurst CH1 6HN

Healthwatch Cheshire West

9th September 2024

Healthwatch Cheshire West, Enter and View Report, The Old Rectory, Rectory Lane, Capenhurst CH1 6HN, 9th September 2024

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The Patient Experience Library

Url:

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Added to library: Nov 4th 2024

Document title:

What you told us, Monthly report

Source:

Healthwatch Northumberland

Date:

September 2024

Details:

This month we heard the most about hospitals and GP services. Poor communication was the most common issue with hospitals, either with the patient or between GP and hospital and/or between hospitals. Just under a third of the feedback we received praised the quality of care within hospitals. Access to GP services was the most reported concern, with issues about difficulty getting an appointment being the most common reason for access concerns. There appears to be emerging concerns around patients and online access too. Similar to hospitals, around a fifth of the comments we received were complimentary about the quality of service received. Just over 5% of the more detailed feedback we received was about the audiology service with concerns raised about the decline in services.

What you told us, Monthly report

Healthwatch Northumberland

September 2024

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Healthwatch Lincolnshire Patient Experiences for, September 2024

Healthwatch Lincolnshire

September 2024

This report has been produced by Healthwatch Lincolnshire to highlight the health and care experiences shared with us for the period 1 to 30 September 2024 where 115 comments were raised

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Enter and View Report - EAST LONDON FOUNDATION TRUST MENTAL HEALTH WARDS: MOTHER AND BABY UNIT, City and Hackney Centre for Mental Health, Homerton Row, London E9 6SR

Healthwatch Hackney

16th July 2024

Healthwatch Hackney, Enter and View Report, EAST LONDON FOUNDATION TRUST MENTAL HEALTH WARDS: MOTHER AND BABY UNIT, City and Hackney Centre for Mental Health, Homerton Row, London E9 6SR, 16th July 2024

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Enter and View Report - Hospital Discharge Lounge - Birmingham City Hospital, Acute Medical Unit 1, Dudley Road, Birmingham B18 7QH

Healthwatch Sandwell

29th May, 2nd July and 27th July 2024

Healthwatch Sandwell, Enter and View Report, Hospital Discharge Lounge - Birmingham City Hospital, Acute Medical Unit 1, Dudley Road, Birmingham B18 7QH, 29th May, 2nd July and 27th July 2024

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Enter and View Report - Eden Mansions, Station Road, Wilmslow, Cheshire SK9 4HD

Healthwatch Cheshire East

9th July 2024

Healthwatch Cheshire East, Enter and View Report, Eden Mansions, Station Road, Wilmslow, Cheshire SK9 4HD, 9th July 2024

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Enter and View Report - Hospital Discharge Lounge - Sandwell General Hospital, Hallam Street, West Bromwich B71 4HJ

Healthwatch Sandwell

11th June, 14th July and 7th August 2024

Healthwatch Sandwell, Enter and View Report, Hospital Discharge Lounge - Sandwell General Hospital, Hallam Street, West Bromwich B71 4HJ, 11th June, 14th July and 7th August 2024

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Reepham Surgery Feedback

Healthwatch Norfolk

October 2024

In October we visited Reepham Surgery to speak with patients about their experience with health and social care services. From this visit we received 13 reviews for the surgery

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The Acute Medical Unit Department (NNUH) Feedback

Healthwatch Norfolk

August 2024

In August we visited the Acute Medical Unit at the Norfolk and Norwich University Hospital to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the Acute Medical Unit

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The Patient Experience Library

Url:

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Added to library: Nov 4th 2024

Document title:

GP Enhanced Access Report

Source:

Healthwatch Wirral

Date:

2024

Details:

The primary aim of this evaluation is to seek assurance that patients benefit from plans made by Primary Care Networks to offer Enhanced Access appointments and through a variety of appointment types. Objectives include observing how the Enhanced Access offer can impact on our local wider health and care system and how primary care is addressing health inequalities.

GP Enhanced Access Report

Healthwatch Wirral

2024

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	* Quality of care that people experience
	* Quality improvement
	* Public engagement
	* Wider policy and practice

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