Patient Experience Library

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Enter and View Report - Burnley Group Practice, St Peter's Centre, Church Street, Burnley BB11 2DL

Healthwatch Lancashire

25th June 2024

Healthwatch Lancashire, Enter and View Report, Burnley Group Practice, St Peter's Centre, Church Street, Burnley BB11 2DL, 25th June 2024

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Maternity Matters

Healthwatch Thurrock

2024

This report has been produced to inform continued service improvement regarding maternity care in Thurrock. It captures a vast range of patient experiences captured between September 2023 - February 2024

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Enter and View Report - Outpatient Department at Wantage Community Hospital, Garston Ln, Wantage OX12 7AS

Healthwatch Oxfordshire

25th June 2024

Healthwatch Oxfordshire, Enter and View Report, Outpatient Department at Wantage Community Hospital, Garston Ln, Wantage OX12 7AS, 25th June 2024

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The Patient Experience Library

Url:

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Added to library: Oct 2nd 2024

Document title:

Public engagement events

Source:

Healthwatch Brighton and Hove

Date:

April - September 2024

Details:

Between April and September 2024, Healthwatch Brighton and Hove (HWBH) staff and volunteers attended a range of different public events. We did this to speak directly with people face-to-face to hear their views about health and care services and to raise awareness of our work. Six different events are described in this paper. Over the last six months, we have spoken to 120 people with many of these people completing our engagement form to share their experiences of health and care services. The events were attended by a total of around 350 people.

Public engagement events

Healthwatch Brighton and Hove

April - September 2024

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The Patient Experience Library

Url:

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Added to library: Oct 2nd 2024

Document title:

Cost of Living Report

Source:

Healthwatch Tameside

Date:

September 2024

Details:

In this report, we share the work we have done to understand how the rising cost of living is impacting people living in Tameside. In particular we wanted to get a better idea of how it is affecting people's health, both mental and physical. Understanding how people are being affected by the rising costs of living will help the health and care system in Tameside to direct resources and information to those in most need. It will also help to understand any gaps in existing support.

Cost of Living Report

Healthwatch Tameside

September 2024

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What we heard

Healthwatch Rotherham

September 2024

In September, we spoke to a fabulous 129 people regarding their experiences with health and social care services in Rotherham

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The Patient Experience Library

Url:

https://pexlib.net/?245117

Added to library: Oct 1st 2024

Document title:

COVID-19 AND THE NATION'S MENTAL HEALTH - A review of the evidence published so far

Source:

Centre for Mental Health

Date:

2024

Details:

This report summarises the evidence available to us four years after the start of the Covid-19 pandemic about its impacts on and relationships with mental health in the UK, including on mental health services, and on the lives of people with a mental illness. It explores what we know now about the ways the pandemic affected the public's mental health and people living with a mental illness and the services that support them. And it reflects on what we have learned from that experience and how this can inform policy making both now (in dealing with the longer-term impacts from Covid-19 on people's mental health) and in the future (to prepare for future emergency responses and inform planning processes at such times).

COVID - 19 AND THE NATION'S MENTAL HEALTH - A review of the evidence published so far

Centre for Mental Health

2024

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It's a nightmare scenario - death, dying and financial hardship

Hospice UK

2024

An estimated 90, 000 people die in poverty every year in the UK. But this report finds that the significant financial and social needs of this group and their loved ones are not being met

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Consultation Response, The Good Jobs Employment Rights Bill

Carers NI

September 2024

Carers NI, Consultation Response, The Good Jobs Employment Rights Bill, September 2024

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Intelligence Report

Healthwatch Kingston upon Hull

August 2024

The detail in this report applies to August 2024 and refers to the information Healthwatch has received and researched during this period

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	* Quality of care that people experience
	* Quality improvement
	* Public engagement
	* Wider policy and practice

Featured Reports
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	The Health Foundation, A place to grow, Exploring the future health of young people in five sites across the UK, December 2018
	Patient Experience Library, Patient Experience and patient/public involvement in health and care services, Quarterly update from The Patient Experience Library, Winter 2019
	Isle of Wight NHS Trust, ANNUAL PATIENT EXPERIENCE REPORT 2017 / 2018, 30th May 2018
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	Healthwatch Gloucestershire, End of life report, Evaluation of non-clinical support, November 2018
	Healthcare Safety Investigation Branch, Investigation into the provision of mental health care to patients presenting at the emergency department, November 2018
	Healthwatch North Tyneside, Supporting People in Crisis, People's experiences of using services in North Tyneside when experiencing a mental health crisis, November 2018
	Healthwatch Cornwall, End of Life Care in Cornwall, A report on public understanding and experience, November 2018
	Royal College of Physicians, Outpatients, the future - adding value through sustainability, Case Studies, 2018
	Royal College of Physicians, Outpatients, the future - adding value through sustainability, 2018
	NHS England, Seeking Feedback in Distressing or Highly Emotional Situations, Bite-size guide to Patient Insight, October 2018
	Healthwatch York - York LGBT Forum, Lesbian, Gay, Bisexual and Trans+ (LGBT+) experiences of Health and Social Care services in York, September 2018
	Healthwatch Enfield, Informing the future direction of North Middlesex University Hospital NHS Trust, 2018
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	Age UK, The failing safety net, September 2018
	Healthwatch Hampshire, Enter and View Report, Willow House Residential Care Home, 2 Reading Rd, Farnborough GU14 6NA, 2nd May 2018
	Healthwatch Oxfordshire, Treatment only when needed, Dental Services for Care Home Residents, August 2018
	Healthwatch Wirral - Interchange, Health Without A Home, 2017/2018
	NHS Digital, Patient-Led Assessments of the Care Environment (PLACE), 21st March 2018 to 4th June 2018
	Healthcare Inspectorate Wales, Patient discharge from hospital to general practice, thematic report 2017-2018, published 2018
	Healthwatch Greenwich, Preliminary Review of Greenwich Child and Adolescent Mental Health Services, Identifying areas for further investigation, June 2018
	All Party Pharmacy Group, In Good Health, A Report following the All Party Pharmacy Group's 2018 Inquiry into Long Term Conditions, 11th July 2018
	Healthwatch Hampshire, Enter and View Report, Heatherside Care Home, Scures Hill, Basingstoke, Nately Scures RG27 9JR, 18th April 2018
	General Medical Council (GMC), National training surveys 2018, Initial findings report, 6th July 2018
	Carers UK, State of Caring 2018, July 2018
	MS Society - Nuffield Trust, Improving care for people with MS, the potential of data and technology, July 2018
	Healthwatch Hampshire, Enter and View Report, Bickerley Green Care Home, Kingsbury Lane, Ringwood BH24 1EL, 14th March 2018
	Health Expectations, Pre-adolescent children's experiences of receiving diabetes-related support from friends and peers, A qualitative study, Original Research Paper, 13th May 2018
	Patient and Client Council (Northern Ireland), The experience of living in a nursing home, Literature review and summary of key issues raised with the Patient and Client Council Complaints Service, June 2018
	Department of Health and Social Care, Carers Action Plan 2018 - 2020, Supporting carers today, June 2018
	Alex C Cheng, 1Vanderbilt University, Nashville, TN, Determining Burden of Commuting for Treatment Using Online Mapping Services - A Study of Breast Cancer Patients, 2017
	Healthwatch Derbyshire, Dementia Report Experiences of Health and Social Care services in Derbyshire from the perspectives of people living with dementia, their carers and family members, March 2018
	Healthwatch Kirklees, Asylum Seekers, Refugees and People from Emerging Communities, Health issues, inequalities and barriers in Kirklees, November 2017
	Healthwatch Hampshire, Enter and View Report, Hawthorne Court Nursing Home, Sarisbury Green, Southampton SO31 7LX, 21st February 2018
	Healthwatch Hampshire, Enter and View Report, Tegfield House Care Home, Chilbolton Avenue, Winchester SO22 5HD, 8th March 2018
	Healthwatch Surrey, 'What I want...within reason', An exploration of mealtimes in 20 care homes for older people., May 2018
	Healthwatch Lancashire, Supporting access to services for Military Veterans, May 2018
	NHS England, Fifteen Steps for Maternity, Quality from the Perspective of People who use Maternity Services, 2018
	Healthwatch Stockton-on-Tees, Report on patient experience of dental services in Stockton-on-Tees, February 2018
	Healthwatch Cheshire West - Healthwatch Cheshire East, Awareness of 'Self Care' in Cheshire, March 2018
	Healthwatch Cheshire West - Healthwatch Cheshire East, Access to Health and Care for the Boating Community in Cheshire, March 2018
	Healthwatch Shropshire, Enter and View Report, Albrighton Medical Practice, Shaw Lane Albrighton, Shropshire WV7 3DT, 19th April 2018
	Healthwatch Oldham, Type 2 Diabetes Forums Analysis Report, May 2018
	Healthwatch Richmond upon Thames, Richmond Early Intervention Service, Project Report, January 2018
	Healthwatch Lewisham, Food for Thought Lewisham, Children and Young People's Healthy Eating - Lewisham, 2017/2018
	Healthwatch Barnet, Home Care in Barnet, A report on the experiences of local home carers and home care agencies, April 2018
	Healthwatch Hackney and City - Hackney Mind, Single homelessness and mental health in Hackney - An insight into the experiences of single homeless people with mental health needs, April 2018
	Healthwatch Shropshire - Keele University, An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members, March 2018
	Healthwatch Enfield, Accident & Emergency, a place of choice for addressing everyday healthcare needs, 2018
	Care Opinion, The Impact of Non-Clinical Staff Members on Patient Experience, An analysis of stories from Care Opinion, April 2018
	Healthwatch Trafford, Getting to the root of the problem, Experiences and availability of NHS Dentists in Trafford August - September 2017, Published March 2018
	Healthwatch Enfield, Accident & Emergency - a 'one stop shop' for everyday healthcare needs, North Middlesex University Hospital NHS Trust, 2018
	Care Quality Commission, Driving improvement, Driving improvement Case studies from seven mental health trusts, March 2018
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	Healthwatch York, Filled to Capacity, NHS Dentistry in York, March 2018
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	Healthwatch West Berkshire, Homeless And Rough Sleepers Report, Access to and the Experience of Health and Social Care Services for Rough Sleepers in West Berkshire, 2018
	King's College London, Mapping of specialist primary health care services in England for people who are homeless, FULL REPORT, February 2018
	Department of Health and Social Care, Government response to the Lords Select Committee report on long-term sustainability of the NHS and adult social care, February 2018
	The Commonwealth Fund, Intensive outpatient care program, a care model for the medically complex piloted by employers, September 2017
	Macmillan Cancer Care, The final injustice, variation in end of life care in England, December 2017
	Healthwatch Hampshire, Enter and View Report, Pax Hill Care Home, Pax Hill, Bentley, Farnham, Surrey GU10 5NG, 19th October 2017
	The King's Fund, The risks to care quality and staff wellbeing of an NHS system under pressure, 31st January 2018
	The Inquiry into Hyponatraemia-related Deaths, Report of the Inquiry into Hyponatraemia-related Deaths, January 2018
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	Canadian Partnership Against Cancer, Living with Cancer - FULL REPORT, A Report on the Patient Experience, January 2018
	The King's Fund, Reimagining community services, Making the most of our assets, January 2018
	Innovation Unit, Against the odds, successfully scaling innovation in the NHS, 2008
	House of Commons Health Select Committee, The nursing workforce, 26th January 2018
	Patient Experience Library, Patient Experience and patient/public involvement in health and care services, Winter 2018
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	NHS England, Patient and public voice partners and chairs survey report, November 2016
	The King's Fund, A tale of two cities, Community perspectives and narratives on inequality, struggle, hope and change, 2017
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	The King's Fund, Embedding a culture of quality improvement, November 2017
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	The King's Fund - Nuffield Trust, Sustainability and transformation plans in London, An independent analysis of the October 2016 STPs - (completed in March 2017, Publishd September 2017
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	Institute of Public Care (IPC), Reducing health inequalities, system, scale and sustainability, July 2017
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	The King's Fund, Developing accountable care systems, Lessons from Canterbury, New Zealand FULL REPORT, August 2017
	Nuffield Trust, Primary Care Home, Evaluating a new model of primary care, August 2017
	Healthwatch Greenwich, Greenwich GP Access Report 2017, Published August 2017
	Healthwatch Essex, The Health Care Experiences of Homeless People in Essex, 2017
	Healthwatch Hounslow, Survey of London Ambulance Services (LAS) - Hounslow, 2017
	Care Quality Commission, The state of care in mental health services 2014 to 2017, Published July 2017
	Nuffield Trust, Learning from Scotland's NHS, Research report, July 2017
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	Healthwatch Hampshire, Care at Home, Domiciliary care services from the patient's point of view, 2017
	Healthwatch Norfolk, General Practice in Norfolk, Working relationships with patients and other services (Part one), July, 2016
	Healthwatch Lancashire - Healthwatch Blackburn with Darwen - Healthwatch Blackpool, Screening and Immunisation in the Traveller Community, Report summarising feedback from the Traveller community in Lancashire in relation to NHS screening and immunisation services, June 2017
	The Royal College of Obstetricians and Gynaecologists, Each Baby Counts, 2015 Summary Report, Published June 2017
	World Health Organization (WHO), How to strengthen patient centredness in caring for people with multimorbidity in Europe?, 2016
	Patient Experience Library, Insight Report - Young People and Diabetes, Compiled for: Centre for Health Research, Brighton University, February 2017
	Frontiers in Sociology, Beware Zombies and Unicorns, Toward Critical Patient and Public Involvement in Health Research in a Neoliberal Context, 2nd June 2017
	Healthwatch Wokingham Borough, Creating a WIN-ing idea, Hub for Homeless, May 2017
	Care Quality Commission, 2016 Adult Inpatient Survey, Statistical release, May 2017
	NHS Clinical Commissioners, Supporting strategic commissioning, collaborative working between CCGs and AHSNs, May 2017
	The King's Fund - Royal College of Psychiatrists, Mental health and new models of care, Lessons from the vanguards, May 2017
	Journal of Healthcare Leadership, The imperative of culture, a quantitative analysis of the impact of culture on workforce engagement, patient experience, physician engagement, value-based purchasing, and turnover, 6th April 2017
	Alzheimer's Society, Turning Up the Volume, unheard voices of people with dementia, May 2017
	Mental Health Foundation, Surviving or Thriving? The state of the UK's mental health, 2017
	The King's Fund, Leading across the health and care system, Lessons from experience, May 2017
	NHS England, Involving people in their own health and care, Statutory guidance for clinical commissioning groups and NHS England, 2017
	Care Quality Commission, Celebrating Good Care, Championing Outstanding Care, April 2017
	The Health Foundation, Briefing, Provision of community care, who, what, how much?, April 2017
	NHS Clinical Commissioners, Excellence in commissioning diabetes care, April 2017
	House of Commons Committee of Public Accounts, Access to general practice, progress review, 27th April 2017
	House of Commons Committee of Public Accounts, Integrating health and social care, 27th April 2017
	The King's Fund, Caring to change, How compassionate leadership can stimulate innovation in health care, May 2017
	The King's Fund, Organising care at the NHS front line, Who is responsible?, May 2017
	QualityWatch, Focus on, Emergency hospital care for children and young people, What has changed in the past 10 years? FULL REPORT, April 2017
	Care Quality Commission, Review of CQC's impact on quality and improvement in health and social care, April 2017
	The King's Fund, The future of HIV services in England, Shaping the response to changing needs, April 2017
	Healthwatch West Berkshire, Moving on - the Final Transition, What happens when - a carer can no longer care?, April 2017
	Healthwatch Essex, Negotiating the Care Maze - In Poetry, The process of decision-making when a family member or friend needs full-time residential care, October 2016
	The King's Fund - Centre for the Analysis of Social Media (CASM) at Demos, Online Support, Investigating the role of public online forums in mental health, April 2017
	Healthwatch Dorset, I'm Still Me, A look at how care homes in Dorset support people to live active, independent lives - FULL REPORT, March 2017
	The King's Fund, Public satisfaction with the NHS and social care in 2016, Results and trends from the British Social Attitudes survey, March 2017
	Patient Experience Library, Insight Report - Maternity Services, Compiled for: Bolton NHS Foundation Trust, February 2017
	Centre for Health Economics - The University of York, The Effect of Hospital Ownership on Quality of Care, Evidence from England, March 2017
	Local Government Information Unit (LGIU), Paying for it, The human cost of cut-price care, March 2017
	Healthwatch Slough, How Slough organisations can learn from feedback and complaints, March 2017
	Healthwatch Northamptonshire, Access to health and social care services for Northamptonshire's homeless and vulnerably housed population, The views of homeless people and professionals, March 2017
	The Neurological Alliance, Falling short, How has neurology patient experience changed since 2014?, March 2017
	Patient Experience Library, Insight Report - Perinatal Mental Health, Compiled for: East Surrey Clinical Commissioning Group, January 2017
	Healthwatch Leicestershire, The Lived Experience of Hospital Discharge, Survey of patients, carers and staff, February 2017
	Thomas Pocklington Trust, Older people's experiences of sight loss in care homes, FULL REPORT, February 2017
	NHS England, Five year forward view for mental health, one year on, February 2017
	Nuffield Trust, The London Quality Standards, A case study in changing clinical care - FULL REPORT, February 2017
	The Royal College of Midwives, State of Maternity Services Report 2016
	Healthwatch Kent, Discharge from Darent Valley Hospital, January 2017
	Healthwatch Hampshire, Out of focus, Certifications, registrations and signposting in pre and post diagnosis in Ophthalmology clinics within Hampshire: The role of Eye Clinic Liaison Officers, 2017
	Healthwatch Wiltshire, Listening to Children and Young People, Your Experience of Health and Social Care, December 2016
	Healthwatch East Riding of Yorkshire, Changing the Stigma, People's experience and perception of self-harm, February 2017
	Healthwatch Northamptonshire, Experiences of pregnancy, birth and onwards, The views of parents about services and support in Northamptonshire, January 2017
	Healthwatch Dorset - Healthwatch Hampshire - Healthwatch Isle of Wight - Healthwatch Southampton - Healthwatch Portsmouth (Wessex Voices) - NHS England Wessex., Positively engaging in NHS change, how best to involve people, Wessex Voices Event FULL Report, December 2016
	The Commonwealth Fund, Designing a High-Performing Health Care System for Patients with Complex Needs, Ten Recommendations for Policymakers, January 2017